Money Back Guarantee

We’re confident you will LOVE our products, so we’ve decided to let you try them risk free with our Money Back Guarantee.

Step 1: Fill out our Money Back Guarantee form and click 'Submit'

Step 2: Print one copy of your Order Confirmation email

Step 3: Post the remaining product (must include the Order Confirmation email) to us no later than 45 days from date of purchase to: Tigers International Logistics, Attn: Higher Ground, 32 Commercial Drive Lynbrook VIC 3975



  1. The Money Back Guarantee is only valid for orders placed on and can only be applied for on the Higher Ground website
  2. Unused cosmetic product and order confirmation must be returned to Higher Ground to be eligible for your money back
  3. Application forms:
    1. must be fully completed and pre-lodged on our website;
    2. order confirmation must be returned with product;
    3. will not be processed, returned or acknowledged if incomplete or incorrect;
    4. will only be valid for use across all items
  4. Higher Ground product:
    1. must be returned with order confirmation;
    2. must have been tried for at least 7 days;
    3. must have at least 50% of the contents remaining.
  5. Proof of purchase (order confirmation with item circled) must be returned.
  6. One refund of one product only per family at any one address.
  7. Refund must be applied for no less than 7 days after purchase. Application for refund must be post marked no more than 45 days after purchase.
  8. Refund Payments will be made:
    1. for the amount on the original purchase receipt or RRP, whichever is less;
    2. by refund to your original method of payment;
    3. no cheques or other forms of refund will be used
    4. within 60 days of receipt of application form and unused product
    5. postage costs will not be refunded.
  9. Higher Ground reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
  10. Higher Ground reserves the right to change these terms and conditions without prior notice.